General Information

Contact us

Use this form to ask something about Bitboat. Would you like to speak with the management? Would you like to get some general information about our website? Contact us

Bitboat Ltd.

  • Address: Barking Enterprise Centre, 50 Cambridge Road, Barking, IG11 8FG (UK)

Response times

  • We will answer you monday to friday, 9am to 6pm.
  • If you need a post-vending support for a suspended transaction, do not use this form.

Post-vending support

Is the written amount the exact amount you sent us? Excluding all the costs which are not directly connected to Bitboat

Has the transaction not been completed?

This do not happen very often, but sometimes something can go wrong. If you paid for an order but you have not received your bitcoin, complete this form.

Some questions

  • Are you sure that you paid the exact amount? This is really important in order to receive your Bitcoin automatically.
  • Did you check on if your transacrion can be seen? Did you wrote a true address while completing the purchase form?
  • If there is a problem, the more you tell us, the faster we will be able to fix it.


  • All requests are sent whithin few hours during working times.
  • In the week-end and on the non-working days it may take a little more.
  • Anyway whithin 24 hours.